When analyzing your admission request, the eligibility committee may, according to the Paratransit Eligibility Policy, authorize you to be accompanied by a personal attendant during your trips.

In this case, you must :

• Mention his presence when you make your trip reservation
• Indicate whether he has a functional limitation (manual or motorized wheelchair, walker, cane, etc.)

Personal attendants (except for mandatory attendants) must pay for their trip.
Your personal attendant must always get on or get off at the same places as you.

Eligibility for paratransit service automatically allows you to be accompanied free of charge when using the regular public transit.  However, you must show your paratransit OPUS card to the RTL bus driver and pay your fare.

To ensure the safety of customers with an intellectual or psychiatric disability, a “pickup at destination” note may be entered in the file. This procedure is mandatory and means that a customer with this requirement in their file must be met by a responsible person (aged  14 or older) at their destination.   A customer who is sufficiently autonomous to be left alone at their destination may be exempted from this requirement. To request an exemption, a declaration of autonomy  for transportation must be completed by a recognized professional.   To obtain further information about this procedure or to request a form, please contact the paratransit service at 450 670-2992, option 3.