Lost and Found
To minimize the risk of spreading the COVID-19 virus, we have changed our lost-and-found procedure.
Thank you for your understanding.
Attention ! f you lost something on a paratransit vehicle, see the lost and found section on the Paratransit Service page.
TO REPORT AN ITEM LOST ON ONE OF OUR BUSES, OR IN A TERMINAL OR PARK-AND-RIDE LOT ON THE RTL’S TERRITORY
Fill out the lost item form
Contact Customer Service : 450 463-0131
All unclaimed items are donated to a non-profit organization or recycled, where applicable, with the exception those that could be used to identify someone.
These items are:
returned to the issuing agency whenever possible (e.g., health insurance card);
RTL’S LIMITED RESPONSIBILITY
- Given that the RTL is not responsible for its clients’ personal belongings;
- Given that clients must remember to collect all personal items they bring onto our vehicles;
It is understood that the RTL cannot be held responsible for an item that a client forgets on one of its vehicles. As such, the RTL’s responsibility is limited to making every effort to find and return the item to its owner.
Accordingly, the RTL has no obligation to find and return items to their owners. Similarly, the RTL has no financial obligation to individuals for lost items.