Lost and Found

To minimize the risk of spreading the COVID-19 virus, we have changed our lost-and-found procedure.

To report a lost item, call Customer Service directly at 450-463-0131. No reports will be taken at the counter.
Only valuable items will be processed immediately.
Items of lesser value will be processed at a later date.
Perishable items, fabric items and food will be discarded.
When picking up an item at the counter, please keep at least 2 m away from other users and from the employees.

Thank you for your understanding.

Attention ! f you lost something on a paratransit vehicle, see the lost and found section on the Paratransit Service page.

TO REPORT AN ITEM LOST ON ONE OF OUR BUSES, OR IN A TERMINAL OR PARK-AND-RIDE LOT ON THE RTL’S TERRITORY

Contact Customer Service : 450 463-0131

small;">Monday to Friday	7 am to 8 pm
Saturday, Sunday and statutory holidays	8:30 am à 4:30 pm

IF YOUR ITEM IS FOUND :

• You will be contacted by our Customer Service department.

• You will then have a maximum of 10 working days to retrieve it in person at our ticket counter at the Longueuil terminal, located at 120 Place Charles-Le Moyne in Longueuil from 9:00 am to 12:00 am and 13:00 pm to 17:00 pm. After this period, the RTL is within its rights to dispose of it.

Note that you will only be contacted if your item is found.

UNCLAIMED ITEMS

All unclaimed items are donated to a non-profit organization or recycled, where applicable, with the exception those that could be used to identify someone.

These items are:

returned to the issuing agency whenever possible (e.g., health insurance card);

destroyed (shredded).

RTL’S LIMITED RESPONSIBILITY

- Given that the RTL is not responsible for its clients’ personal belongings;

- Given that clients must remember to collect all personal items they bring onto our vehicles;

It is understood that the RTL cannot be held responsible for an item that a client forgets on one of its vehicles. As such, the RTL’s responsibility is limited to making every effort to find and return the item to its owner.

Accordingly, the RTL has no obligation to find and return items to their owners. Similarly, the RTL has no financial obligation to individuals for lost items.