Lost and Found
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LEGAL REMINDER
Make sure to take all your personal belongings with you when exiting an RTL vehicle, terminal, or Agglomération de Longueuil park-and-ride lot. The RTL is not responsible for lost or forgotten items. The RTL’s responsibility is limited to making every effort to find and return the item to its owner. The RTL is not under any obligation to find lost items or to compensate anyone who lost or forgot an item in one of its vehicles or on its premises.
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REGULAR TRANSIT
LOST ITEMS
Got distracted daydreaming about your sweetheart and think you might have accidentally left an important item on an RTL bus, at a terminal or in a park-and-ride lot?
Don’t panic! We can help... and you don’t even need to go to a ticket office!
Follow the steps below to try to find your lost item faster:
1. As soon as you can, fill out the lost item form online.
2. If you don’t have access to a computer, report the lost item as soon as possible to our Customer Service department.
Tel. : (450) 463-0131
Hours : 7 a.m. to 7 p.m., Monday to Friday
8:30 a.m. to 4:30 p.m., weekends and holidays
IF YOUR ITEM IS FOUND
You’ll jump for joy when one of our representatives calls with the good news! After confirming your identity, they’ll set up an appointment to pick up your item at the RTL’s lost and found counter at the Longueuil terminal.
IF YOUR ITEM IS NOT FOUND
You won’t hear from us. That said, we definitely feel your pain!
FOUND ITEMS
You found a hat, a cell phone or a bag on an RTL bus, in a terminal or in a park-and-ride lot?
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DID YOU KNOW?
After 10 business days, all unclaimed items are donated to a charity or recycled. However, if the owner can be identified (e.g., health insurance card or driver’s licence), they are returned to the issuing agency or shredded.
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PARATRANSIT SERVICE
LOST ITEMS
Oh, no! Think you forgot something in an RTL paratransit vehicle?
Don’t worry, we can help!
Here’s what to do:
1. Call the reservation centre right away at 450-670-2992.
2. Select option 1, then menu 2.
IF YOUR ITEM IS FOUND
You’ll smile from ear to ear when one of our representatives calls with the good news! After confirming your identity, they’ll set up an appointment to pick up your item at the RTL’s lost and found counter at the Longueuil terminal.
IF YOUR ITEM IS NOT FOUND
Unfortunately, you won’t hear from us.
FOUND ITEMS
Did you find a stray glove or a pair of glasses in an RTL paratransit vehicle?
Do a good deed—tell the driver right away. The owner will be thrilled to get their item back.
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DID YOU KNOW?
After 10 business days, all unclaimed items are donated to a charity or recycled. However, if the owner can be identified (e.g., health insurance card or driver’s licence), they are returned to the issuing agency or shredded.
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