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Frequently asked questions

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On-time performance | BoardingPayment on board Safety on board Comfort on board | OPUS and Solo cards | Customer Centre | Access 65 off peak | Express service


Q1: The bus went by one minute earlier; is this normal? The bus was three minutes late; is this normal?
Yes. During his run, the driver may encounter different situations.Read more
Q2: I waved to the driver to wait for me; I was running to catch the bus, and the bus driver saw me. Why didn’t he wait for me?
There are several reasons why a bus driver cannot stop his bus and wait for commuters running for the bus.
Q3: The bus never arrived. How can this happen?
Although uncommon, situations generally beyond our control can disrupt service and cause major delays.
Q4: Why not inform commuters when the service is disrupted?
When the service is disrupted, the RTL tries to inform its commuters as quickly as possible.


Q5: I am sitting in the bus shelter; the driver slows down, looks at me, and continues without stopping. Is this normal?
The driver was waiting for you to indicate your intention to board. 
Q6: I am travelling with a stroller; do I have to fold it before boarding?
It is now possible to travel with an opened stroller by following certain guidelines.
Q7: I am traveling with an animal; what guidelines must I follow?
Animals are allowed on board RTL vehicles if they do not present a danger to other commuters. However, the animal must be in a carrier or a cage.
Q8: I am at the bus stop and the bus goes by without stopping; however, there is still room next to the driver and in the stairs. Why doesn’t the driver stop?
To ensure the safety of commuters, the driver must have the best possible visibility to properly drive his bus.
Q9: At my connection point, the driver did not wait for us to arrive!
Not all bus lines synchronise connections even though they may intersect.
Q10: I am at the terminal and the departure is at 1 p.m. I arrive at the boarding platform at 1 p.m. just as the bus is pulling away from the platform. Why?
The driver must follow his schedule and leave at the exact time.


Q11: I have last month’s pass on my OPUS card. I forgot that we were the first of the month today. The driver forced me to pay (or refused to let me board the bus). Is this normal?
To board, you must have a valid pass on your OPUS or Solo card. If not, you have to pay the cost of the trip in cash.
Q12: I don’t have exact change to pay my fare. I put $20 in the fare box; why didn’t the driver give me change?
Cash payments must be for the exact amount.


Q13: I know I am not allowed to smoke on the bus, but can I use an e-cigarette?
On board buses, it is prohibited to smoke or use e-cigarettes or e-pipes in such a way that gives off smoke.
Q14: Can I bring my bicycle on the bus?
Bicycles, tricycles, and other similar items are not permitted on buses. Note that from July 14 to August 19, 2018, the RTL is implementing a type trial on lines 1, 71, 81, 99 and 132 allowing the transport of bicycles on board buses on Saturdays and Sundays only.
Q15: Am I allowed to transport sporting equipment, e.g., skates, skis, or a snowboard, on the bus?
It is permitted to transport skis, a snowboard, skates, a sled, or any other similar equipment during off-peak hours, i.e., before 6 a.m., between 9:01 a.m. and 2:59 p.m.


Q16: I board the bus and cannot find a seat. Shouldn’t there always be a seat available?
This would be the ideal scenario. However, there is no way we can guarantee seats on the buses.
Q17: It is very hot in the bus in the winter. Why doesn’t the driver turn down the heat?
In the winter, the ventilation system on RTL buses switches on automatically to prevent condensation on the windows.


Q18: What is the OPUS card?
It is a transit ticket operating system. The transit tickets remain the same, but are now encoded on the OPUS card, enabling:
Q19: What is a remote ticketing device?
It is a machine that reads the smart card to check the validity of a ticket or a transfer. Simply swipe the card in front the device without touching it.
Q20: I want to pay with exact change. Am I allowed?
Yes, drop the money in the fare box when you board the bus. Note that paying in cash does not give you a transfer.
Q21: Is the OPUS card user-friendly?
The OPUS card is very easy to use. Simply swipe it in front of a reader in the metro, on the bus, or at the commuter train boarding platform.
Q22: Do I need a photo?
A photo is still required for students and seniors, and is printed on the back of the OPUS card.
Q23: Are transfers still available?
When boarding, the transfer is automatically encoded on your OPUS or Solo card, whether or not you need it.
Q24: Do I have to show ID to purchase the OPUS card?
Only for reduced-rate OPUS cards. See our Reduced fare page for more details
Q25: Can I load cash onto my rechargeable OPUS smart card?
No, it is not an electronic wallet.
Q26: What are the advantages of the OPUS smart card?
  • Increased security and guaranteed replacement of the loaded fares if the card is registered
  • Decrease in fraud
  • A single card for reduced or other fares
  • Sold in ticket machines = increased availability at terminals and option to use new payment methods (debit/credit cards)
Q27: Can I pay for someone else’s trip with my OPUS or Solo card?
The driver can authorize the scanning and deduction of several tickets from a Solo card.
Q28: How can I find out how many tickets are left on my OPUS or Solo card?
The bus remote ticketing device will display this information each time you use your card. Ticket offices, points of sale, and automatic ticket machines can also show you how many tickets are left.
Q29: How can I renew my OPUS card?
For more information about the OPUS card, visit


Q30: What are the advantages reserved for Customer Center members?
Registering for the Customer Center lets you select your preferred bus lines and consult the schedule for your stops at any time.
Q31: How do I register?
Click on Customer Center at the top right of our website and proceed with your registration by filling out all the required fields.
Q32: Are there fees to register for the Customer Center?
No, registration is instant and free.
Q33: I didn’t receive the confirmation email after I registered. What should I do?
Click “Resend the activation email.”
Q34: How many stops can be added to My preferences?
You can add as many stops as you like.
Q35: Can I change my preferences as often as I want?
Yes. You can change your preferences at any time through your Customer Centeraccount.
Q36: Is Customer Center compatible with tablets and smart phones? Is there a mobile version?
Yes, the Customer Center feature is compatible with tablets and smart phones.
Q37: How do I unsubscribe?
To unsubscribe from the Customer Center, click “Delete my account,” on the “My profile” page.


Q38: What is the Access 65 off-peak pass?
It enables users age 65 and older to make an unlimited number of regular or paratransit trips during off-peak periods.
Q39: Who can get this new pass?
All citizens age 65 and older who have a registered reduced-rate OPUS card.  Consult the Reduced fare - 65 years old and over page.
Q40: How much does this pass cost?
Consult our Fare schedule.
Q41: When can I use this pass?
  • Off-peak during the day: from 9:01 a.m. to 3:29 p.m.
  • Off-peak during the evening: from 6:31 p.m. until the end of service
  • All day on Saturdays, Sundays, and statutory holidays
Q42: How can I purchase this pass?
You can purchase it at the Longueuil and Downtown terminals and at points of sale located on the RTL’s territory.
Q43: What happens if I travel during rush hour?
Make sure to add valid trip tickets to your OPUS card so you can travel during rush hour.
Q44: I heard I could get this pass for free. Is that true?
The cities of Longueuil, Brossard, and Boucherville have decided to offer this pass free of charge to their citizens.


Q45: What is the Express service and which bus stops does it serve?
On blvd. Roland-Therrien, lines 410 and 417 make 7 stops between the Longueuil terminal and blvd. Des Ormeaux.
Q46: How does the RTL plan to save time?
Buses use a reserved bus lane during peak hours on boul. Roland-Therrien, and green lights are extended to give priority to buses.
Q47: What type of service is available on boul. Roland-Therrien during off-peak periods?
Buses on each line (410/417) pass every 30 minutes, offering alternating service every 15 minutes. Line 76 also runs every 30 minutes.
Q48: Does line 76 also use the reserved bus lane?
Yes, all buses traveling on boul. Roland-Therrien use the reserved bus lane.
Q49: Do I need to buy special tickets?
No, you can use existing RTL tickets on these buses.