It also facilitates travel on its regular network for customers with limited mobility, i.e., with a walker, cane, guide dog, stroller, etc.
An increasingly accessible network
In addition to identifying the specific needs and obstacles facing customers with limited mobility, the RTL collaborates with the disabled community and the municipalities in designing its services.
Ad hoc consultations are held and field tests are conducted to ensure the services meet users’ needs.
The interiors of the RTL’s low-floor buses are also adapted to the target clientele. In addition, the buses can be lowered at the front, making it much easier for customers to board the bus.
The addition of three new lines in August 2016 brings to seven the number of universally accessible lines on our network. The progressive launch of new accessible lines is made possible by the presence of a boarding ramp at the front of the bus that unfolds to accommodate people traveling with a mobility aid.
Moreover, all bus drivers have been trained to address the needs of customers with limited mobility in order to guarantee them safe and pleasant travels.
Not only does universal access benefit passengers with limited mobility, it also makes using public transit more practical and user-friendly for all clients.