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Itinerary Bus Stop

Safety considerations

Site accessibility

Please make sure that the access ramp is suitable for transportation use and in good condition.

The site must be accessible for embarking/disembarking (e.g., one way).

The trip may be cancelled if a location is deemed unsafe.

Maintenance of building entrances and exits

Building entrances and exits must be kept free of snow and ice in winter, otherwise the trip may be cancelled and the customer will have to reach the vehicle by other means.
 

Safety belts

The driver is required to make sure that safety belts are properly fastened.
 
Safety belts must be used for all trips on paratransit vehicles.

A seat belt (upper torso restraint) must be worn across the chest by customers travelling in wheelchairs.
 
Please note that wheelchair belts are designed to position the user and do not provide protection in the event of an accident.
 
The driver will assist you if you cannot fasten your safety belt yourself.
 
Refusal to use a safety belt will result in the immediate cancellation of your trip.
Only persons with a safety belt exemption certificate issued by the Société de l’assurance automobile du Québec are not required to comply with this obligation.
 
A copy of the exemption certificate must be provided beforehand to the RTL paratransit service.
 

Smoking

Smoking by the driver or customers is strictly prohibited on board vehicles.

Behaviour on board a vehicle

Respectful behaviour is expected between drivers and customers at all times.

Baggage and shopping bags

Baggage and shopping bags are allowed if the driver does not have to handle them, if it does not take the space needed for another customer and if it does not obstruct movement inside the vehicle. Standard-size carts on wheels are allowed, provided they can be folded and stored in the trunk. You must be able to handle them on your own without the driver’s help.

The rear cargo area of vehicles is reserved for mobility aids only.

Safe transportation of children

If you travel with a child of 63 cm or less when sitting down, you must provide the right seat for his size and weight. If you are unable to do so, you must have a third person available for boarding and disembarking. The driver must make sure that the seat is anchored securely.
 

Guide dogs or service dogs

A customer may travel with a guide dog or a service dog.

When making his request by phone, the customer must report the presence of the animal. On board the vehicle, the animal must always wear its harness.

The customer is responsible for the control of the animal at all times and the animal must obey its master. The driver can assist with boarding and disembarking without, however, taking charge of the animal.

Pets

Pets must travel in closed cages on the customer’s lap. This rule does not apply to guide dogs or service dogs.

Three-wheel or four-wheel scooters

Three-wheel and four-wheel scooters are allowed in vehicles under the following conditions:
  • there must be enough available space
  • anchors must be in good working condition
  • the equipment must not exceed the size of the platform lift, i.e., 32 x 50 inches (82 x 127 cm)
During the trip, a customer who uses either a three-wheel or a four-wheel scooter must sit on the vehicle’s seat.
 
The RTL suggests that customers with three-wheel and four wheel scooters travel outside rush hours or use another type of mobility equipment.

 

Mobility equipment

You must make sure that your mobility equipment is in good condition. This means:

  • making sure that it is in good working condition and that it is clean
  • making sure that your wheelchair has four anchor points so that it can be safely secured to the vehicle’s floor
  • making sure that your wheelchair respects the platform lift dimension, i.e., a maximum of 50 inches (127 cm) in length and 32 inches (81 cm) in width; furthermore, note that your weight combined with the weight of your wheelchair, three-wheel or four-wheel scooter must not exceed 750 pounds (340 kg)

 

Transportation of a second wheelchair

If there is enough space on board the vehicle, a customer can bring a second empty wheelchair, for example, to have it repaired. The customer must mention this when making his request.

The transportation of a wheelchair always requires the presence of the customer.

In case of an accident

Should there be an accident during a trip, the Dispatch Centre will do its utmost to inform the customer’s relatives.

Should you be hurt during a trip serviced by the RTL, you must:

In case of a claim

RTL Customer Service will give the necessary information to customers or their relatives who wish to file a claim with the appropriate organizations.