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Itinerary Bus Stop

Practical information

The driver’s arrival

 
Upon his arrival, the driver will ring your doorbell and ask your name. If you reside in an apartment building (HLM, high rise apartment building, residence, etc.), the RTL asks you to wait in the lobby. If you are in a public place, you must wait in the area mentioned when you made your reservation. If there are several doors, be sure to indicate the exact one to the Dispatch Centre.
 

The pick-up time slot

 
 
The Dispatch Centre always confirms a 30-minute pick-up time slot when a vehicle will arrive.

Make sure to be ready at the beginning of that time slot so as not to be late or to miss your pick up time and in so doing penalize other customers.
 

 

The arrival time slot

The arrival time slot will be within 30 minutes of your requested arrival time.
 
For example, if you request an 8:00 a.m. arrival, your arrival time slot will be from 7:30 a.m. to 8:00 a.m. Specific arrival times cannot be guaranteed.
 
You are responsible for checking the operating hours of your destination to make sure it is open at the start of your arrival time slot.
 

The type of help provided by the driver


The help is limited to the assistance required to get you in and out of the vehicle. You can depend on the help of the driver:
Make sure to know in advance the visited buildings’ accessibility:
 
  IF 1 TO 3 STEPS IF MORE THAN 3 STEPS
For non transferable person in wheelchair There must absolutely be an access ramp at the point of origin and at destination
Ambulatory person with or without mobility aid (equipment) Assisted by the driver (the customer and the aid) The person must get in and out on his own, or with the help of someone other than the driver
 
The driver is not authorized to use an elevator or the stairs to pick you up or to bring you back to your floor.

The driver is not authorized to wait for you or to change your reservation.

Drivers are not allowed to accept tips.

 

The use of a wheelchair

If you use a wheelchair and you take a taxi, you must be able to transfer from your wheelchair to the taxi seat without the help of the driver or of an attendant. The driver will fold and put the wheelchair in the trunk. If you are unable to do so, you will have to always make your trips in a minibus or in a wheelchair-accessible taxi.

 

Punctuality

 
The RTL is committed to providing on-time service; but taking into account
the nature of accessible-door-to-accessible-door service, respecting
the trips schedule requires a certain flexibility on the part of the customer.
 
Always wait for the end of the pick-up time slot before reporting a delay.
 
 
 
If no vehicle showed up, report the delay:
    To the Dispatch Centre (450-670-2992, option 1, menu 2) (travel info)
    Using the Interactive Voice Response (IVR) system (450-670-2992, option 4)
    Using the automated service on our web site