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Itinerary Bus Stop

Eligibility

To be eligible for the RTL’s paratransit service, you must fill in the eligibility application form, also available upon request by calling 450-670-2992, option 3.

Please send the completed form to the RTL Eligibility Committee, which will review your request.
 

Réseau de transport de Longueuil
Paratransit Eligibility Committee
1150 boul. Marie-Victorin
Longueuil, QC  J4G 2M4

Only persons duly authorized by the eligibility committee can use the paratransit service. The authorized person must meet the criteria outlined in the Paratransit Eligibility Policy of the Ministère des Transports du Québec.
 
Residents of specialized and/or subsidized institutions already eligible for a transportation service can use the RTL paratransit service for reasons other than medical ones.
 

Update your customer file

You can update your file by telephone between 8:30 a.m. and 4:30 p.m. by calling 450-670-2992, option 3, or by e-mail: ta@rtl-longueuil.qc.ca

  
Please let the RTL know if there are any changes to your customer file:
  • Address
  • Telephone number
  • Medical condition
  • Mobility aids (wheelchair, cane, walker, walking frame, three- or four-wheel mobility scooter, guide dog, service dog, wheeled shopping bag, etc.)
  • Need for a personal attendant
  • Etc.

If you are moving outside the RTL’s territory, you must send the RTL a written request to have your file transferred to the new transit company.

Your file will be automatically deactivated if you do not use paratransit for more than two years. Please contact us to reactivate your file.

Note that the reservations centre cannot update your file.