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Itinerary Bus Stop

Contact us

By telephone: 450-670-2992

 OPTIONS

1

Menu 1

 
Reservations
Seven days a week, 9:00 a.m. to 7:00 p.m.
 
Change your reservation
Monday to Thursday - 6:30 a.m. to midnight
Friday and Saturday - 6:30 a.m. to 1:00 a.m.
Sunday - 6:30 a.m. to 11:00 p.m.

Menu 2

 
Travel Info
- Report a delay
- Cancel a reservation
- Consult a schedule
- Report a lost item
 
Monday to Thursday - 6:30 a.m. to midnight
Friday and Saturday - 6:30 a.m. to 1:00 a.m.
Sunday - 6:30 a.m. to 11:00 p.m.

2

RTL Customer Service

 
Fares, comments and other information
Monday to Friday: 7:00 a.m. to 8:00 p.m.
Saturday, Sunday and holidays: 8:30 a.m. to 4:30 p.m.

3

RTL Paratransit Administration

 
• Open or change a customer file
• Request or change an access code
• Opus card (request renewal, report loss or theft)
 
Monday to Friday, 8:30 a.m. to 4:30 p.m.

4

Telecommunication device for the deaf (Audiotel)

Our Audiotel IVR telephone service offers an alternative voice recorded format to customers with visual or reading impairments for all paratransit related publications. 

 

Visitors

Are you already eligible for paratransit service elsewhere in Quebec? The RTL can accommodate you as a visitor depending on the places available.
Call your paratransit service to:

Visiting outside the RTL network?

Should you wish to use paratransit outside the RTL network as a visitor, call 450-670-2992, option 3to submit your request.

 
Transit companies offering paratransit services in Quebec
 
Company/Network
Website
Phone number
Laval www.stl.laval.qc.ca 450-662-8356
Lévis www.stlevis.ca 418-837-2401
Montréal www.stm.info 514-280-8211
Outaouais www.sto.ca 819-770-7900 poste 6950
Québec www.rtcquebec.ca 418-687-6327
Saguenay www.ville.saguenay.qc.ca 418-545-2489
Sherbrooke www.sts.qc.ca 819-564-2687
Trois-Rivière www.sttr.qc.ca 819 373-1778